Our Commitment to Quality

 

Our Aims To support people aged 16 and above with experience of emotional difficulties in the locality of Scarborough, Whitby and Ryedale in order that they may achieve  their goals and reach their full potential.

Our Vision For there to be no stigma and discrimination surrounding mental ill health, and for people with mental health difficulties to automatically receive unlimited, appropriate, timely and effective support.

Our service is available to people anywhere in the Scarborough, Whitby and Ryedale area with experience of mental health problems.

We aim to improve the lives of people living with mental health problems regardless of their cultural, religious and lifestyle needs.

We are affiliated to Mind and are committed to their quality management programme, QMiM.  For more details, please click here. 

Confidentiality All our staff and volunteers sign up to our confidentiality policy which clearly lays out our commitment to confidentiality.

Occasionally there may be times when we need to speak to another organisation without your consent. This will happen only in situations where someone appears to be at risk of harm and we would always try to discuss this with you.

Key policies include Equal Opportunities; Child Protection; Safeguarding Adults; Confidentiality; Complaints and Compliments.  For further information about these or any of our other policies please contact us or click here.  

We welcome your opinions and feedback and regularly evaluate the effectiveness of our service. If you would like to be involved in this process, please get in touch.

If you feel we haven’t provided a quality service or you have ideas on how we could improve our service please get in touch.

If you wish to make a formal complaint or speak to us about any aspect of your experience of our services you can do so by contacting our Service Manager.  For our contact details, click here.